Delivery Timeline
Our delivery timelines are designed to balance quality and speed. Standard delivery times vary based on the service type, project complexity, and current workload. Below are our typical delivery windows:
Express Service
12-24 hoursFor urgent projects requiring immediate attention. Available for select services with additional fees.
Standard Service
24-48 hoursMost common delivery window for regular orders. Ideal for most project types and complexities.
Complex Projects
48-72 hoursFor detailed work requiring extensive editing, design, or custom development.
Important Note
Delivery times begin counting from the moment we receive all required materials and information from you. Incomplete submissions may result in delays. We'll notify you immediately if any additional information is needed.
Factors Affecting Delivery Time
- Project complexity and scope of work
- Current workload and order queue
- Completeness of submitted materials and instructions
- Number of revision rounds requested
- Technical requirements and file formats
- Seasonal demand fluctuations
Delivery Methods
Your completed digital files are delivered through multiple secure channels for your convenience. You can access your deliverables via any of the following methods:
Delivery Process
Once your project is completed, you will receive a notification through your preferred communication channel. The notification will include:
- Direct download links to your files
- Preview of the completed work (where applicable)
- File format specifications and details
- Instructions for accessing and using the files
- Information about revision requests if needed
Secure File Access
All files are encrypted during transfer and stored securely. Download links remain active for 30 days from the delivery date. We recommend downloading and backing up your files promptly.
File Formats & Specifications
Depending on your service type, we deliver files in industry-standard formats:
- Graphic Design: PNG, JPG, PDF, AI, PSD, SVG
- Video Editing: MP4, MOV, AVI (HD/4K quality)
- Documents: PDF, DOCX, XLSX, PPT
- Web Development: HTML, CSS, JS files with documentation
- Custom Formats: Available upon request
Delayed Delivery
While we strive to meet all delivery deadlines, unforeseen circumstances may occasionally cause delays. Our commitment to transparency means you'll always be informed.
Our Commitment
- Immediate notification if delays are anticipated
- Clear explanation of the reason for delay
- Updated estimated delivery timeline
- Priority processing to minimize additional waiting time
- Compensation options for significant delays (case by case)
Common Delay Reasons
- Technical issues requiring additional troubleshooting
- Missing or unclear project information
- Unexpected high volume of orders
- Complex revisions or scope changes
- Third-party dependencies or external factors
Stay Updated
You can always check your order status through your Aelorix dashboard or contact our support team for real-time updates on your project progress.
Revision & Re-delivery
If you need revisions to your delivered files, simply submit a revision request within the timeframe specified in your service package. Revised files will be delivered using the same method as the original delivery.
Standard revision turnaround time is 24-48 hours depending on the extent of changes required.
Quality Assurance
Before delivery, every project goes through our quality assurance process:
- Thorough review by our quality control team
- File integrity and format verification
- Compliance check with your specifications
- Test downloads to ensure accessibility
- Final approval from senior team members
Need Help with Your Delivery?
If you have questions about delivery timelines, file formats, or need assistance accessing your files, our support team is here to help.
Contact us anytime for delivery support and updates.