1. Information We Collect
To provide our digital services effectively, we collect various types of information. We are transparent about what data we collect and why we need it.
1.1 Personal Information
When you create an account or place an order, we may collect:
- Full name
- Email address
- Phone number
- Billing address
- Payment information (processed securely through third-party payment gateways)
1.2 Service-Related Information
- Order details and service requirements
- Files and content you upload for service delivery
- Project specifications and preferences
- Communication history with our support team
- Feedback and reviews
1.3 Technical Information
We automatically collect certain technical data to improve our services:
- IP address and device information
- Browser type and version
- Operating system
- Access times and referring URLs
- Usage patterns and preferences
| Data Type | Purpose | Retention Period |
|---|---|---|
| Personal Information | Account management, service delivery | Duration of account + 2 years |
| Order Details | Service fulfillment, support | 5 years for records |
| Uploaded Files | Project completion | 30 days after delivery |
| Technical Data | Service improvement, security | 1 year |
2. How We Use Your Data
We use your information solely for legitimate business purposes to provide and improve our services. We are committed to using your data responsibly and ethically.
2.1 Primary Uses
- Service Delivery: Processing and completing your orders
- Communication: Sending order updates, notifications, and support responses
- Account Management: Maintaining your account and preferences
- Payment Processing: Handling transactions securely
- Customer Support: Responding to inquiries and resolving issues
2.2 Service Improvement
- Analyzing usage patterns to enhance user experience
- Developing new features and services
- Conducting research and analytics
- Improving website performance and functionality
2.3 Legal and Security
- Preventing fraud and abuse
- Complying with legal obligations
- Enforcing our Terms & Conditions
- Protecting our rights and property
Marketing Communications
We may send you promotional emails about new services, special offers, or updates. You can opt out of marketing emails at any time by clicking the unsubscribe link or contacting us directly.
3. Data Security
Your data security is our top priority. We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
Our Security Measures
We employ multiple layers of security including encryption, secure servers, regular security audits, and strict access controls. All payment information is processed through PCI-DSS compliant payment gateways.
Security Practices
- Encryption: SSL/TLS encryption for data transmission
- Secure Storage: Encrypted databases and secure servers
- Access Control: Limited access to authorized personnel only
- Regular Audits: Periodic security assessments and updates
- Backup Systems: Regular data backups for disaster recovery
- Password Protection: Strong password requirements and secure authentication
Your Responsibility
While we implement robust security measures, you are responsible for maintaining the confidentiality of your account credentials. Never share your password and notify us immediately if you suspect unauthorized access.
4. Data Sharing and Disclosure
We respect your privacy and do not sell, rent, or trade your personal information to third parties. We only share data in specific circumstances:
4.1 Service Providers
We may share limited data with trusted third-party service providers who assist us in operating our business:
- Payment processors for secure transaction handling
- Cloud storage providers for data hosting
- Email service providers for communication
- Analytics tools for service improvement
These providers are bound by strict confidentiality agreements and can only use your data to perform services on our behalf.
4.2 Legal Requirements
We may disclose your information if required by law or in response to:
- Valid legal processes (court orders, subpoenas)
- Government investigations
- Protection of our rights and safety
- Enforcement of our policies
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our services.
Types of Cookies We Use
- Essential Cookies: Required for basic website functionality
- Performance Cookies: Help us analyze site usage and improve performance
- Functional Cookies: Remember your preferences and settings
- Analytics Cookies: Track user behavior to improve our services
You can control cookie settings through your browser preferences. However, disabling certain cookies may limit functionality on our website.
6. Your Rights and Choices
You have significant control over your personal information. We are committed to respecting your rights and honoring your choices regarding your data.
6.1 Access and Correction
- Request access to your personal data
- Update or correct inaccurate information
- View your order history and account details
6.2 Data Deletion
- Request deletion of your personal information
- Close your account permanently
- Remove specific data from our systems
6.3 Data Portability
- Request a copy of your data in a structured format
- Transfer your information to another service
6.4 Marketing Preferences
- Opt out of promotional emails and communications
- Manage notification preferences
- Control how we contact you
Exercising Your Rights
To exercise any of these rights, please contact us at support@aelorix.in. We will respond to your request within 30 days and verify your identity before processing data-related requests.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
- Active account data: Retained while your account is active
- Order records: Kept for 5 years for legal and accounting purposes
- Uploaded project files: Deleted 30 days after delivery
- Communication logs: Maintained for 2 years
- Technical data: Retained for 1 year
8. Children's Privacy
Aelorix services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take immediate steps to delete that information.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes through:
- Email notification to registered users
- Prominent notice on our website
- In-app notifications
The "Last Updated" date at the top of this policy indicates when it was most recently revised. Continued use of our services after changes become effective constitutes acceptance of the updated policy.
Questions About Your Privacy?
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
Email: support@aelorix.in
Business Name: Aelorix
Location: Barpeta, Assam, India